Help
Get help with Servana
Answers to the questions customers ask most, and how to reach support.
Warning: The help centre and in-app support requests are not connected yet. Until they are, please contact Servana through the channel you used to book.
Common questions
- How do I know my booking is confirmed?
- A booking is confirmed once a professional accepts it. Submitting a request is not the same thing, and you will be able to see which stage your booking is at.
- How do I cancel or reschedule?
- Both are handled through Servana support at the moment. The terms that apply to your booking are shown when you make it.
- How do I reset my password?
- Resetting your password from the website is not available yet. Contact Servana support and they can help you get back into your account.
- What currency and timezone does Servana use?
- All prices are in Philippine pesos and all times are Manila time (UTC+8).
- Can I book without an account?
- Guest bookings exist through Servana support channels. Guest checkout on the website is not yet available.